Abt Associates Call Center Research Interviewer - Spanish in McAllen, Texas

DSET is Abt’s full-service technology, data, and innovation partner, offeringexpertise across the entire spectrum of data — from the initial capture, to data wrangling and analytics, and data visualization and dissemination. They combine deep experience in developing, conducting and capturing high-quality data via complex surveys with an ability to normalize, analyze and transform data into actionable insights.

Opportunity

Abt Associates seeks a qualified Call Center Research Interviewer (Spanish speaking) to support the Data Science, Surveys, and Enabling Technologies in McAllen, TX.

Key Roles and Responsibilities

  • Conduct scripted surveys by telephone to ask people their opinions on a variety of important topics.
  • Phone interviewing is challenging and dynamic work that draws heavily on your interpersonal skills.
  • Able to work on your own as well as part of a team.
  • Follow all standard operating and project-related procedures.
  • Work multiple part-time shifts, weekend and evening shifts.
  • You will schedule a minimum of 20 hours per week with a possibility of up to a maximum of 29 hours per week.
  • Use keyboard, telephone, and computer.

Preferred Skills / Prerequisites

  • Must be able to sit for long periods of time in a production work environment.
  • The ability to remain sedentary for the majority of your shift, speaking with respondents on a handset telephone or using a headset (not provided) and a keyboard to record responses.
  • Be positive, self-motivated and enjoy interacting and working with people from all backgrounds.
  • Experience in a call center is a plus.
  • Exceptional interpersonal, written, and verbal skills.
  • Excellent listener with the ability to understand concerns and overcome objections.
  • Knowledge of a PC Windows environment.

Minimum Qualifications

  • H.S. Diploma or G.E.D.

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled